Payment

Payment is due at the time of treatment unless prearranged with reception.
We don't accept cash or cheques but do offer EFTPOS (including credit cards), online banking, ACC, WINZ, and Afterpay

We also offer the opportunity to pre-pay your treatment over a period of time.

Any overdue amounts will be sent to a debt collection agency, you will be held accountable for any charges/fees this may incur. 

A fee may be charged for late cancellations or missed appointments (at the discretion of Pearl of Ahuriri)  

WINZ Payment Information

WINZ quotes incur a $95 consultation fee.
If you choose to get your treatment carried out at another practice, this fee will not be covered by WINZ and instead will be charged to your account.
If WINZ doesn’t cover the costs of your treatment, this will also be charged to your account

Cancellations

While we prefer 24 hours notice of a cancellation, we understand that things crop up last minute,.
Please notify us ASAP during business hours if you're unable to attend your appointment.

Failure to Attend

Again we understand that things can go awry and we have no problem if there are extenuating circumstances. 
If a first appointment is made and not attended without good reason, we reserve the right to refuse a second appointment. 
For existing pateints we will offer another appointment. 
When appointments are failed it frequently means that a patient in pain is left waiting when they could have been seen.

Failure to attend is easily avoidable, due to the multiple contact methods we have available – including an SMS which is sent out to patients the day before their appointment. We encourage our patients to review whether they are still able to attend, and respond either confirming or cancelling their appointment.

Health & Safety

We operate in accordance with the rules and regulations set out by the Dental Council of New Zealand and New Zealand Dental Association.
Your treatment will be provided in a timely, safe, and caring manner.
In return, we reserve the right to refuse ongoing treatment to patients who do not treat our staff with the respect and courtesy they deserve. Complying with health and safety regulations – particularly those that pertain to mental health.